American Standard Moving & Storage

These people are part of a professional rip-off ring. They routinely pass your move on to other movers who extort more and more money out of you. Also, don't expect all your belongings to arrive, or for them to actually do anything to get you compensated.

Sure their Customer Service team will talk a good game. People like "Nicole" will promise to be working on your behalf. Everyone is shocked at how the other mover in the chain treated you and says they've never worked with that company before and now won't again. They ALL say that, and of course, they work with each other regularly. This is how it is meant to work.

I had a "binding estimate" for $1800 (which disappears after you sign it, so be sure to take a screenshot before hitting submit when you digitally sign if you're stupid enough to hire them after reading the reviews on this site). Their technical systems are fully designed to accommodate the rip-off.

Anyway, this binding estimate was supposed to include a sectional sofa and washing machine, among other things.

The movers showed up 9 hours late (late at night) and insisted on a moving price almost twice that, without the sectional or washer, since they intended to charge by space on the truck, not weight, since they charge by whichever is higher.

Eventually I signed the Bill of Lading they had since it was 1am and I needed to leave the next day, but it was definitely under duress.

I was later told by a member of the NM Attorney General's office that that BOL was not a valid contract, because it became "door to door sales" when he increased the price and negotiated items to bring with me. Those contracts require things like a font size legible to the naked eye (literally specified at 10pt or above) and a 3 day cooling off period in which the contract can be nullified. The BOL had tiny fine print (more like 3pt) and was activated immediately, without a copy even being given to me. (email promised that never arrived)

To stay within the allotted 4k characters for this review, I'll skip all the lies I was told by AMS during this period and after I found so much stuff missing on unpacking, and skip to delivery. I'd been told 3-6 weeks. I wrongly assumed they'd let me know more than a few minutes in advance when my stuff was arriving, so I could tell them if I needed any of the storage, but no. Thankfully my new landlord could let me unload stuff into the garage, but that was when the next leg of the rip-off began.

This was now a third company hired by American Moving & Storage to rip people off on their behalf. They had the invalid BOL from the 2nd guys (Spark Moving of IL and NM) and were demanding another $1,500 or threatened to put my stuff in storage there, charging me another $1,000 to get it out of storage if they did.

Thankfully my new landlord saw a 20/20 or 60 Minutes special on moving rackets like these and knew what was going on. She called the police and long story short, I wound up getting my stuff for more than I owed but less than they were trying to extract from me. I got 80% of my stuff anyway. A lot was missing, including a rug I saw the guy with when unloading, which somehow was gone once we could unpack the garage the next week when I could move in. They showed me the rug, but then put it back on their truck and took it!

Thankfully I contested the final charges with my bank and was able to get $1,200 back, so I ultimately only overpaid by about $500, not counting the missing items.

If you already used them, you can file a Moving Fraud Complaint on the fmcsa dot gov website and also with the FTC. You can also dispute the charges with your bank.

If you're in NM, there is additional protection of state law. There is the "Unfair Practices Act" and also the Household Goods Voluntary Dispute Settlement program.

Good luck.

Move size: Partial Move Service cost: $2400

DO NOT TORTURE YOURSELF WITH THIS COMPANY!! They were a nightmare. We received our quote when moving to Fla from Pittsburgh and we were desperate for help and we signed a contract. American Standard asked how many boxes and what sizes we would be moving and gave us a quote based on that along with the furniture that we had. We were excited that it will cost about $4000 and my husband wouldn’t have to work so hard loading a truck and driving it to Florida. I did read some reviews but I don’t believe everything that I read but to be honest I was a little afraid and we asked several questions to the movers who finally showed up two days later than what they should have. They showed up with a budget truck that looked way too small for our things we had to rent a 28 foot truck and we still had to come back for another load when it was all said and done. My husband asked the mover who showed up with another contract what our end price would be when we wanted our things out of storage and he said it all depended on what the weight scale said when they went through the weighing stations. After two hours of arguing with this man and his crew and him standing there pacing wanting us to sign another contract because he said “it will probably be around seven to $9000 that’s just my professional opinion” My husband sent them out of the house and they did not want to leave we almost had to call the police. And believe me you do not get your things Until you pay the movers. We fought to get back our deposit of almost $1000 but their contracts are so ironclad even though it was false perception we are out $1000 to the scam artist. That all sounds great when you’re on the phone with him believe me and they are quick to get you to sign the contract but it’s a whole different ballgame when those movers show up. When the mover could not guarantee a price of what we were originally given he started haggling down his price..The bottom line was we did not want them taking our things without having a final price and when it almost tripled according to the movers professional opinion we are not about to let our things go unless we had it in writing because we knew we may never see your things again. I believe we all work way too hard for our money to put up with this type of business so this is my warning and I am not one to write bad reviews I’ve been in the hospitality business and when someone writes a bad review I take it to heart so I do not believe everything I read but this was a true nightmare!!

Move size: 3 Bedroom Home Service cost: $3051

I had a small amount of boxes (12), rocker and floor lamp moved from New Jersey to Cape Coral Florida. I got 4 quote from different moves. American was the most expensive but them told me they were the best. I packed all the boxes myself and they were suppose to pad my rocker and box and pad my floor lamp. When my items were delivered the lamp was never boxed or packed and was destroyed. The rocker was not padded so it was chipped and scratched. I put a claim in and was offered $24.00 for the damages. I disputed the claim based on neglect and still was given $24.00. DO NOT USE THIS COMPANY. Paid top dollar and got nothing from them other than broken items delivered.

Move size: Partial Move Service cost: $1500

Ok, you’ve been warned. You know what they’re really good at? Convincing you to stay with them when you have a bad feeling about using this service.

So I called and got a reasonable quote. Tip: go over with them every item you will be moving and exactly how many boxes you will need. Thought I did this. Then shortly before the move got a call to review the inventory. Great. Realized I needed to add more boxes. They said they needed to add another $800 because, you know it’s all about the weight and if the goods are under the allotted weight you will get money back when they unload at the destination. Moving Day: oh no, it’s by cubic feet, not weight. Oh my god They totally did the bait and switch.. and I thought I was smarter then this. So for anyone who decides to go with them- you are charged extra if you go over the allotted cubic feet OR weight in your contract. Pay attention because these can be very different. Oh, and yeah no money back if you’re under either number. Ugh! I’m so mad at myself. It’s my fault for going with these people. Lesson learned.

Move size: 2 Bedroom Home Service cost: $4500

Save yourself a lot of money and stress, go somewhere else. The move cost more than double of original cost. The day before my scheduled pick up I received a call from the movers notifying me they would arrive in 45 minutes. I was left scrambling. They arrived in a rental truck and began throwing my household goods into it. They were thugs whose pants were down to their knees with their ass hanging out. They demanded more money and when I stated I had a contract for a set amount quoted, they got in my face stating I was dealing with them now. I attempted to call American standard but they would not take my calls. When I switched phones they picked up right away, they then asked to speak with the movers who I could hear talking on the phone with them, laughing. I was informed movers have a right to demand up to 75 percent of the money in cash up front at pick up based on their own quote. I ended up giving them a money order as well as a check to proceed. We heard them slamming furniture into the floor and walls. At one point we thought they were going to come through the upstairs floor. My walls and ceiling have holes and marks. All calls to American Standard were unanswered. Website chat isn’t part of the company and no help. I switched phones to use a different number and they picked up. They then told me that customer service was in a meeting and hung up. I attempted to call back no answer. I used ANOTHER phone and they picked up immediately. This time no customer service was in yet. Must be difficult to have a meeting with no one in. a few days later I was finally able to speak to someone who said my stuff weighed twice as much. I stated that was impossible because the stuff didn’t change weights in 8 months. They said that’s the way it is. The day before arrival I received a call that they would be at my new house for delivery at 0800. About 11 o’clock at night I got a call saying they were being inspected because I had plants. I stated at no time did I have plants in my shipment. They said they took everything off the truck and repacked it. The following morning instead of showing at 0800 they arrived at 0600. They wanted additional 4700 dollars. I ended up paying to get my stuff back from hostage. I was told I needed cash. I informed them the bank opens at 0800. They then charged me 150 dollars an hour for waiting. I told them they were early and again I called American standard who informed me it doesn’t matter. Even if they arrive in the middle of the night I have to be there and the scheduled time doesn’t matter. I ended up paying to end the nightmare. After returning with the cash from the bank the driver demanded it be new bills and I had to go back to the bank. My stuff was now on a 55 foot semi-trailer. I had to wake the neighbors to have them move their cars. Everything is badly damaged, every box crushed, had holes, or ripped open. Only one guy was moving stuff and he struggled on the bigger items causing damage to walls and slamming stuff. At one point the mover was urinating with the bathroom door open with my special needs daughter and fiancé nearby. I ended up helping move stuff in to get rid of them. The hardware was lost to the furniture they disassembled thus unable to be reassembled. All our books shelves and cabinets that had removable shelves were missing. We ended up with other peoples stuff as they apparently crammed multiple people stuff in the same shipment. I’ve moved 30+ times in the military. Goods I’ve owned for 30 years was broken during this move. They have zero respect for you and your things. This company lied and is unreachable. Stay away from this company.

Move size: 3 Bedroom Home Service cost: $8500

I will never use movers this way again after my first and last experience with American standard. If you look over the past month they would have at least five emails and 40 missed calls from me trying to get through to customer service. You can always reach the sales team though!

They said the price was by weight and that the last trip would likely be lower than expected. I wouldn’t have been thrown off over or under but the final cost was a flat even 1300.. when I asked for some proof of scale weight they said the couldn’t give it to me.

My favorite recliner now has a large cigarette burn in the arm that was conveniently covered with a red item number sticker.

Two items broken

I stereo stolen

8 items badly scratch or damaged because the were not wrapped properly during the “full service move.”

If anyone at the company cares at all please reach out. I will be linking this review to your email again. Maybe you can respond this time.

Move size: 3 Bedroom Home Service cost: $4300

I agreed to pay $1570 to move two armoires, a desk with hutch, refrigerator, dresser, and 10 boxes of clothes, etc. When the truck got here they told me they were going to have to charge more than original quote--because I had four extra boxes. I explained that I was NOT taking the desk and hutch, and that should more than compensate for the four boxes. Then, even though I managed to fit everything into ten boxes, they still insisted on raising me from 300 cu/ft to 450. I refused to pay the extra money, so they left. I measured everything--total of 221 cu/ft. Even with the desk would have been less than the agreed to 300 cu/ft. They are refusing to refund the $570 deposit. (I found someone else to do it for $1200).

Move size: Partial Move Service cost: $1570

Not only is this company completely unprofessional- they are disrespectful and ignorant of basic human decency. I received a text message mocking me when I mentioned I was going with a different company after receiving a disturbing voicemail from the cellphone that kept texting me- Mocking me saying 'you don't need to make excuses for not being able to afford us'. Are you serious? Is that how you conduct business? By insulting customers. Meanwhile, the voicemail I received was asking if I would pay for a Hooker. Yes, you read that correctly. A hooker. I have it saved. I've sent it to local news outlets in the Boca area. The company's response: "We listened to the voicemail and we agree it's inappropriate, however we believe he pocket dialed you and wasn't asking you to pay for the hooker directly." OH MY GOD!! Is this a joke!! So that makes it ok? Am I on candid camera? No offer to compensate, No offer to make it right.. just sorry. Sorry we have super sketchy employees. WTF. Stay FAR FAR AWAY. Literally any company has to be better than this one. Especially if you are a single female moving alone - I would not trust these men at all.

Move size: 2 Bedroom Home Service cost: $12